104 lines
5.5 KiB
PowerShell
104 lines
5.5 KiB
PowerShell
<#
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S8：人工链路本身（不经第三方 chatbot）。
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SCRM 开工（SetSetting IsEnable=false + UpdateCSAvailable 3）→ 客服上线（UserReg + 额度池）
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→ 新 IG 用户发消息 → 人工工单，SCRM 在 WebSocket 上收到推送 → 指派 → 打开（验证信息 + 已读）
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→ 以客服身份回复 → IG 用户收到 → 结束工单 → SCRM 下班（切回机器人、在线 0），不影响 S1。
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前提：.\loop.ps1 up 各角色都健康。每次用新的 IGSID，保证建出新工单。
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通过退出 0，失败退出 1 并打印记录；两种情况都在 run\reports\ 生成场景报告（观察台在跑时）。
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用法：.\scenarios\s8-human-chain.ps1 [-TimeoutSec 60] [-KeepShift] [-NoReport]
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#>
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param([int]$TimeoutSec = 60, [switch]$KeepShift, [switch]$NoReport)
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$ErrorActionPreference = 'Stop'
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$ProgressPreference = 'SilentlyContinue'
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$LoopNoReport = [bool]$NoReport
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. (Join-Path $PSScriptRoot '_lib.ps1')
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$Cfg = $LoopCfg
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$ig = "http://127.0.0.1:$($Cfg.Ports.IgMock)"
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$sc = "http://127.0.0.1:$($Cfg.Ports.ScrmMock)"
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function Post([string]$url, $body) {
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$bytes = [Text.Encoding]::UTF8.GetBytes(($body | ConvertTo-Json -Compress -Depth 6))
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try { return Invoke-RestMethod $url -Method Post -ContentType 'application/json; charset=utf-8' -Body $bytes }
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catch {
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# 动作失败时模拟方回 502，正文里带着每一步的记录
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$resp = $_.Exception.Response
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if (-not $resp) { throw }
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$reader = New-Object IO.StreamReader($resp.GetResponseStream(), [Text.Encoding]::UTF8)
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return ($reader.ReadToEnd() | ConvertFrom-Json)
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}
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}
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function Fail([string]$why) {
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Write-Host "S8 失败：$why" -ForegroundColor Red
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Write-Host '--- SCRM 模拟记录（最近 15 条）'
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(Invoke-RestMethod "$sc/_api/state").events | Select-Object -First 15 | ForEach-Object { ($_ | ConvertTo-Json -Depth 8 -Compress) } | Out-Host
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Write-Host '--- IG 模拟记录'
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(Invoke-RestMethod "$ig/_api/state").events | ForEach-Object { "{0} {1} {2}" -f $_.kind, $_.igsid, $_.summary } | Out-Host
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Add-LoopStep $why $false
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if (-not $KeepShift) { Post "$sc/_api/shift" @{ on = $false } | Out-Null }
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Save-LoopReport -Passed $false -Reason $why
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exit 1
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}
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function Step([string]$name, [string]$action, $body) {
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$r = Post "$sc/_api/$action" $body
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if (-not $r.ok) { Fail "$name（$action）未成功：$($r.error) $((@($r.calls) | ForEach-Object { $_.api + ' → ' + ($_.response.body.msg) }) -join '；')" }
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Add-LoopStep $name $true ((@($r.calls) | ForEach-Object { $_.api }) -join ' + ')
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return $r
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}
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function Wait-For([string]$what, [scriptblock]$probe) {
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$deadline = (Get-Date).AddSeconds($TimeoutSec)
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while ((Get-Date) -lt $deadline) {
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$hit = & $probe
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if ($hit) { return $hit }
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Start-Sleep -Milliseconds 500
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}
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Fail "$TimeoutSec 秒内没等到：$what"
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}
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Start-LoopRun 'S8' 'SCRM 人工链路'
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$ws = (Invoke-RestMethod "$sc/_api/state").state.ws
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if ($ws.status -ne 'logged-in') { Fail "SCRM 模拟的 WebSocket 没登录（$($ws.status) $($ws.lastError)）" }
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Invoke-RestMethod "$sc/_api/clear" -Method Post | Out-Null
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Invoke-RestMethod "$ig/_api/clear" -Method Post | Out-Null
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Step 'SCRM 开工（切人工、在线 3）' 'shift' @{ on = $true } | Out-Null
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Step '客服上线' 'agent-online' @{} | Out-Null
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$igsid = 'loop-s8-' + [guid]::NewGuid().ToString('N').Substring(0, 8)
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# 人工状态下条款同样先拦第一句话；同意那一句就建出了人工工单，下面按 IGSID 认的还是这张
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$err = Complete-LoopTnC $igsid $TimeoutSec
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if ($err) { Fail $err }
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$sent = Post "$ig/_api/send" @{ kind = 'text'; igsid = $igsid; text = 'S8 想找人工' }
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if ($sent.event.response.status -ne 200) { Fail "iXserver 收 webhook 返回 $($sent.event.response.status)" }
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Add-LoopStep '新 IG 用户发消息' $true "$igsid HTTP 200"
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# 推送报文没有统一类型字段，按 enduser_openid = IGSID 认出这张新工单
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$ticketId = Wait-For 'SCRM 收到这位 IG 用户的工单推送' {
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$push = @((Invoke-RestMethod "$sc/_api/state").events | Where-Object { $_.kind -eq 'push' -and (($_.parsed | ConvertTo-Json -Depth 8 -Compress) -match [regex]::Escape($igsid)) }) | Select-Object -First 1
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if ($push) { $push.ticketIds | Select-Object -First 1 }
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}
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Set-LoopTicket $ticketId
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Add-LoopStep 'SCRM 收到工单推送' $true "ticket $ticketId"
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Step '指派给客服' 'assign' @{ ticket_id = $ticketId } | Out-Null
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Step '打开工单（验证信息 + 已读）' 'open' @{ ticket_id = $ticketId } | Out-Null
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$replyText = 'S8 客服回复 ' + [guid]::NewGuid().ToString('N').Substring(0, 6)
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Step '客服回复' 'reply' @{ ticket_id = $ticketId; text = $replyText } | Out-Null
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$out = Wait-For "IG 用户收到「$replyText」" {
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@((Invoke-RestMethod "$ig/_api/state").events | Where-Object { $_.kind -eq 'outbound' -and $_.igsid -eq $igsid -and $_.summary -eq $replyText }) | Select-Object -First 1
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}
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if (@($out.issues).Count) { Fail "出站请求有问题：$($out.issues -join '；')" }
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if ($out.response.status -ne 200) { Fail "Graph 应答 $($out.response.status)（IG 模拟档位 $($out.response.mode)），用户实际没收到" }
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Add-LoopStep 'IG 用户收到客服回复' $true $replyText
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Step '结束工单' 'complete' @{ ticket_id = $ticketId } | Out-Null
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if (-not $KeepShift) { Step 'SCRM 下班（切回机器人、在线 0）' 'shift' @{ on = $false } | Out-Null }
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Write-Host "S8 通过：$igsid → 人工工单 $ticketId → SCRM 收到推送、指派、回复 → IG 收到「$replyText」→ 已结束" -ForegroundColor Green
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Save-LoopReport -Passed $true
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exit 0
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